If you thrive in a fast-paced environment, if you're great at building relationships and an expert at turning problems into positive action, then our Customer Services team could be the place for you.

Working in a small but knowledgeable team, you’ll provide our customers with an outstanding level of service at all times. Much of our ordering is online but our Customer Services team are on hand when that extra help is needed.

Job Type: Full-time, Permanent

You’ll be working alongside the Customer Services Team Leader to strive for the highest standards across the department, and you’ll:

• Deal with customer queries via phone, email, mail or social media in line with handling quotas.
• Maintain accurate records, with follow ups logged and actioned.
• Process orders and quotes, including amendments to live orders.
• Record and process customer invoices.
• Identify and inform customers of any issues as quickly as possible.
• Ensure longer term corrective action is put in place for any identified problems and complaints.
• Action transport queries, and liaise with the Planning team to ensure an efficient service.
• Work to the agreed returns process to minimise warranty claims.
• Generate sales leads for products and services, and ensure customers are made aware of appropriate deals and promotions.
• Take a proactive approach to training to ensure up-to-date product knowledge is maintained.
• Make recommendations for growth to management teams based on customer needs.

To Successful in this role, you’ll be:

• Experienced at providing outstanding customer service.
• Comfortable juggling priorities and managing time effectively.
• Proactive, with a strong customer focus.
• An excellent communicator.

The Person

• Excellent written and verbal communication skills.
• Independent thinker that uses own initiative.
• Organised and efficient with excellent problem solving skills.
• Great attention to detail.
• A team player who builds strong internal and external relationships.

To provide high level technical support for both staff and customers, ensuring that high levels of calls are resolved, accurately and systematically.

Job Type: Full-time, Permanent

Key Responsibilities & Accountabilities

• To answer Technical calls and resolve them in a timely manner.
• Raise NCR’s when required for replacement parts.
• Respond to customer emails within a reasonable time.
• Log all calls received at SWS UK.
• Meet personal and team targets.
• Answer and resolve POA / NCR raised on the online system.
• Help resolve customer complaints.
• Maintain a remedial diary to allow efficient running of the department.
• Attend site when required to resolve remedial issues and provide assist fits.
• Meeting agreed service levels as set out in your KPIs by the Technical & Training Manager.
• Attend weekly training meetings with continued improvement to technical knowledge.
• Achieve quality targets as set out by the Commercial Manager.
• Provide first class technical communication between internal and external customers.
• In general, provide a high level of service and support other departments that require technical support with accuracy and within the agreed set time.

To be successful in this role you’ll have:

• Experienced at providing outstanding customer service
• Comfortable juggling priorities and managing time effectively
• Proactive, with a strong customer focus
• An excellent communicator

The Person

• Excellent written and verbal communication skills
• Independent thinker that uses own initiative
• Organised and efficient with excellent problem solving skills
• Great attention to detail
• A team player who builds strong internal and external relationships

To maximise the efficiency, effectiveness and Health & Safety activities of the allocated Production unit on the Claughton & London site.  To ensure that the business objectives for quality, cost and delivery are met in full.  Adopt the business ethos for “Right First Time”, at the minimum possible cost while achieving growth year on year. Team managers are responsible for the day-to-day activities and guidance of their team members. The Team Manager sets targets, implement guidelines, and assist with any issues the employees may have. A Team Manager has to ensure that all members understand the team’s objectives and work together to achieve it. Constant monitoring by the manager helps to ensure that everyone is working towards the same goal.

Key Responsibilities & Accountabilities

• Detail the main accountabilities and day to day tasks.
• Ensure that all products are delivered within the framework of SWS UK core values and in line with SWS UK Policies and Procedures.
• Ensure that products are of a standard which meet and exceed standards.
• Deploy staff in a way which maximizes cost efficiency whilst meeting the demands of the customer.
• Undertake administrative tasks as required e.g. in relation to staff records and maintaining records, as required.
• Monitor all financial matters relating to the quality, departmental spend, waste & output service.
• Contribute to the management of the budget for the area and take corrective action, where appropriate.
• To ensure that all legal and audit requirements, including health & safety risk assessments are adhered to.
• To motivate and encourage all employees within the department and to involve all employees in improving the effectiveness and efficiency of department.
• To communicate and interact constructively with other members of the supervisory and management team in the pursuit of continuous improvement and the implementation of root cause analysis.
• Close out the department’s daily manufacturing log based on the CSM/Libretto.
• A flexible approach to customer requirements is adopted and every effort is made to ensure all products are completed on time.
• Every effort is made to ensure that the agreed performance targets are met and where they are not being met, appropriate action is taken to return performance to target levels.
• Material requisition forms are submitted to the warehouse before the production unit requires the material and these requisitions take account of the actual orders in the system and residual stock in the production area.
• Regular two way communication takes place with the Supervisors to ensure that all roadblocks are highlighted early and actions agreed to remove them. Any roadblock which the production supervisor does not feel he is able to remove is immediately brought to the attention of the Production Manager.
• The health & safety of all individuals is paramount including risk assessments, safe systems of work and associated training requirements. The principles of health & safety regarding PPE must be maintained and actioned in accordance with legislations and identified regulations.
• Reports for near misses/ accidents are completed and documented.
• Ensure full accident investigation takes place.
• Regularly review health & safety issues at the daily tool box talks, and actively encourage employee participation in identifying relates issues and potential hazards.

To be successful in this role you’ll have:

• Contribute to the recruitment, appointment and induction of staff through effective use of training.
• Manage and support staff in line with SWS UK Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
• Promote and support effective team working through good communication and regular team meetings.
• Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
• Participate in the delivery of training as agreed by the Area Production Manager.
• To establish and maintain effective communication.
• Develop and maintain effective communication systems within the team.
• Ensure regular team meetings are held.
• Ensure regular planning and reviews are carried out for all individuals.
• Promote the organization in a positive manner.
• To manage the performance of all direct reportees in a systematic, objective and professional way and in accordance with the agreed values and behaviours of the company.
• Training records and skills matrices are religiously maintained and used as an input to training and development plans.
• Cover is arranged in good time for all known absences and holidays.
• Day to day personnel issues are dealt with quickly and professionally, with the involvement of HR or senior management as appropriate.
• The performance of all direct reportees is managed in a systematic, objective and professional way and in accordance with the agreed values and behaviours of the company.

The Person

• Excellent written and verbal communication skills
• Work flexibly to meet the needs of the business.
• Deputize for the Production Manager, as required.
• Undertake additional activities such as attendance at conferences, and involvement in project groups to further individual and organizational development

Develop and optimise lean processes in production and logistics. Process analysis, reconfiguration and establishment of standards.

Act as interface between functional business departments. Coordinate and support productions departments and project teams in the development of systems and processes with the managers in order to improve productivity, quality and process times.

Use your analysis to prepare investment decisions in machines and layout.

Key Responsibilities & Accountabilities

• Analysis and evaluation of processes in terms of productivity, costs and quality.
• Implementation of profitability and feasibility analyses (make or buy decisions).
• Identify and negotiate with the suppliers in line with the technical specifications established.
• Systematic identification of improvement potential as well as continuous monitoring and further development of processes in close cooperation with the plant management.
• Planning and procurement of machines, operating resources and equipment.
• Contribute to the industrial feasibility studies, making decision on the optimization of production layout.
• Optimization of process technologies, production methods and plants along the entire value chain.
• Planning and leading cost saving projects to increase efficiency.

To be successful in this role you’ll have:

• Successfully completed a (technical) university/college degree in mechanical engineering, production engineering, automation technology or a comparable qualification with at least 3 years of professional experience in industrial technology in the manufacturing industry.
• Have the know-how in process development in a manufacturing company and good methodological skills, e.g. Lean Management, 8D Report, FMEA, etc.
• You have experience in project management and an analytical and innovative mindset.
• Your strengths include organizational and coordination skills, problem-solving competence and an independent and structured way of working.
• Your distinctive communication skills and willingness to cooperate distinguish you.

The Person

• Excellent written and verbal communication skills.
• Independent thinker that uses own initiative.
• Organised and efficient with excellent problem solving skills.
• Great attention to detail.
• A team player who builds strong internal and external relationships.

The Warehouse Team Manager will be responsible for the day-to-day running of the warehouse and yard; managing staff and stock to ensure efficiency with the flow of goods and optimising service levels. The warehouse team manager will be tasked with skills to motivate and lead the warehouse team and this role requires a flexible and experienced warehousing professional who can lead by example. 

Key Responsibilities & Accountabilities

• Detail the main accountabilities and day to day tasks.
• Responsible for all aspects of stock control including (but not restricted to) stock level accuracy, stock rotation, rolling stock counts, full stock counts and damage reduction.
• Ensure stock is picked and delivered in time to all relevant production departments within the business to meet agreed deadlines.
• Organise, maintain and plan the ‘Goods In’ area whilst ensuring the correct storage of goods.
• Work closely with the Quality department assisting them with supplier performance checks at Goods In.
• Provide leadership for the warehouse team and recognise achievements.
• Utilise the warehouse and yard areas efficiently and effectively.
• Ensure clear objectives are set in order to meet organisational objectives.
• Participate in the recruitment, selection and appraisal of team members.
• Adhere to the company’s processes and procedures.
• Responsible for maintaining Health and Safety regulations with the support of the Quality & Environmental Manager.
• Assist the Quality & Environmental Manager with environmental compliance.

The Person

• Excellent written and verbal communication skills.
• Independent thinker that uses own initiative.
• Organised and efficient with excellent problem solving skills.
• Great attention to detail.
• A team player who builds strong internal and external relationships.

The Microsoft Access Developer will be exposed to all areas of software development including, design, development, stakeholder review, testing, implementation and maintenance. The ideal candidate will have experience in the design, coding, development, issue resolution and documentation of Access based applications as user interface. The candidate should be very familiar with Microsoft Access/VBA and have a strong understanding of Microsoft SQL Server. 

Key Responsibilities & Accountabilities

• Participate in staff meetings dedicated to the development of core programs and enhancements.
• Design, develop and implement a MS Access database application that meets management objectives.
• Work with consultants and other areas of the business as may be needed to help develop programs and maintain existing programs.
• Assume responsibility for full project lifecycle.
• Provide maintenance support for programs already developed.
• Provide application support to users.
• Keep a detailed record of planning and coding performed.
• Deliver high quality design notes for future operations to modernize the application.
• Work with the team to ensure database application is securely backed up.
• Support application issues and service request as needed.
• Document status and keep team informed of progress.
• Follow application performance, security and coding standards.
• Assist with inhouse support of hardware and software on our manufacturing site.
• Work flexibly to meet the needs of the business.

To be successful in this role you’ll have:

• Experience working with MS Access/VBA and Microsoft SQL Server.
• Previous experience with constructing a ground-up database with multiple data input sources.
• Experience with developing software programs via Microsoft Access.
• Strong analytical skills.
• Excellent research skills.
• Ability to work independently and with minimal supervision.
• Ability to work in a team and inspire other staff members to think creatively.
• Excellent organizational skills with demonstrated ability to execute projects on time.

The Person

• Extensive knowledge of Microsoft packages specifically Access/VBA and SQL Server.
• Excellent written and verbal communication skills.
• Independent thinker that uses own initiative.
• Organised and efficient with excellent problem solving skills.
• Great attention to detail.
• A team player who builds strong internal and external relationships.

Planning and implementing the overall research and development strategy for product developments and enhancements and ensuring that all relevant technical detail is up to date.

Key Responsibilities & Accountabilities

• To establish a vision and strategy of innovative and margin enhancing improvements within the core sectors of the business.
• To establish a product development plan which maximises the life cycle of company products and company differentiation against competitors within our target sectors.
• To be responsible for the product management of existing products so that competitive advantage is achieved and the company benefits from delivering quality products at a competitive price.
• To ensure that all developments are on target for release date and a robust costing and pricing structures are in place.
• To be accountable for continuous production by ensuring that product enhancements are communicated effectively to the Production Manager and that training is carried out to all relevant departments.
• To contribute to quality and commercial services of the business by the dissemination of technical knowledge whenever appropriate.
• Collect, understand and record market and competitor information with a view to using this to the competitive advantage of SWS UK.
• To monitor sales trends and customer input to develop a plan of future developments.
• To ensure that all product enhancements meet with legislative and standard requirements and that patent opportunities are registered.
• All product risk assessments are completed and recorded.
• To liase with sales and marketing regarding literature and technical documentation.
• To ensure that technical files are in place and up to date.
• Product Development meetings are held regularly to ensure the effective communication and feedback of the plan to all departments.
• Work instructions for all product enhancements are generated and up to date.
• To liase with IT to form a specification for the implementation of product enhancements into Opera and CSM.
• To liase with purchasing to ensure that all stock requirements and drawings are communicated within the timescale indicated on the plan.
• A training plan is in place for all staff and customers relating to the implementation of product enhancements.

To be successful in this role you’ll have:

• Gained at least 3 years of professional experience in Product Development.
• Mechanical Engineering qualification, including knowledge of solid works.
• Have the know-how in process development in a manufacturing company and good methodological skills, e.g. Lean Management, 8D Report, FMEA, etc.
• You have experience in project management and an analytical and innovative mindset.
• Your strengths include organizational and coordination skills, problem-solving competence and an independent and structured way of working.
• Your distinctive communication skills and willingness to cooperate distinguish you.

The Person

• Be flexible and comfortable working in a fast-paced environment with aggressive and dynamic timelines.
• Have the ability to collaborate, facilitate and support standard practices across multiple departments.
• Excellent written and verbal communication skills.
• Independent thinker that uses own initiative.
• Organised and efficient with excellent problem solving skills.
• Great attention to detail.
• A team player who builds strong internal and external relationships.

Are you a team player, who thrives working as part of small, dynamic team? Do you take pride in your work? Are you at your happiest when you're making something?

Our small but established and knowledgeable teams have quality at the heart of everything they do, and are focussed on getting gates, garage doors, industrial shutters and more, out of the door on time, every time. If you have what it takes to be part of these dynamic teams then get in touch.